Frequently Asked Questions
Everything you need to know about your Seora Skincare journey.
Are Seora Skincare products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We prioritize clean, non-irritating ingredients, but we always recommend doing a patch test before full application.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product (even if opened) within 30 days for a full refund or exchange.
Are your products vegan and cruelty-free?
Absolutely. Seora Skincare is 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
Can I track my package once it has shipped?
Yes, once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer subscriptions for recurring orders?
We do! You can subscribe to your favorite products and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time through your account settings.